Refund Policy

Welcome to Soloessenze.com

Soloessenze.com is committed to providing a clear and satisfying shopping experience for every customer. If you are not satisfied with your purchase, you can take advantage of our returns and refunds policy. Please read the terms and timelines carefully below.

1. Return Conditions

We accept returns of products purchased on Soloessenze.com within 14 days from the delivery date. To be eligible for a return, the product must meet the following conditions:

  • Be unused and in original condition.
  • Kept in the original packaging, with intact seals and labels.
  • Accompanied by the purchase receipt or proof of transaction.

Please Note: For hygiene and safety reasons, we do not accept returns of opened or used products.

2. Return Procedure

To start a return request, follow these steps:

  1. Contact us at info@soloessenze.com within 14 days of receipt, providing your order number and reason for the return.
  2. After confirmation, securely pack the product and ship it to the address provided by our Customer Service team.
  3. Return shipping costs are the customer’s responsibility unless otherwise communicated.

3. Refunds

Once we receive and inspect the returned product, we will notify you of the outcome:

  • If approved, the refund will be processed and credited to the original payment method within 10 business days.
  • The time to see the refund may vary depending on your bank or card provider.

Please Note: Initial shipping costs are non-refundable, except in cases of damaged or defective products.

4. Returns for Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately:

  • In these cases, returns are free, and Soloessenze will cover the shipping costs.
  • You may choose between a full refund or a replacement product.

5. Exceptions and Limitations

Customised or made-to-order products are excluded from the return and refund policy, except in cases of manufacturing defects.

Customer Service

For questions or clarifications regarding our return and refund policy, our Customer Service team is here to assist you. Contact us at info@soloessenze.com.